We are seeking a dedicated and experienced Bilingual Consumer Service Representative to join our Consumer Care team, who want to take the next step in the CSR industry, this position is to work in our production and distribution center.

ObjectiveThis role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively.

Key responsibilities

• Customer Interaction:Serve as the first point of contact for consumers, addressing inquiries via email, phone, and chat in both English and Spanish.
• Issue Resolution:Troubleshoot and resolve customer issues efficiently, ensuring a high level of consumer satisfaction.
• Ticket Management:Utilize Freshdesk to manage and track consumer support tickets, ensuring timely responses and resolutions.
• Product Review Responses:Monitor and respond to consumer product reviews across various platforms in a professional, brand-aligned tone.
• Team Communication:Work directly with the team lead to escalate issues, receive guidance, and share relevant updates.
• Knowledge Sharing:Contribute to the development and maintenance of internal knowledge bases and consumer-facing support articles.
• Process Improvement:Identify opportunities for improving consumer service processes and suggest enhancements to the team lead

Minimum Qualifications:

• 1-3 years in a customer support role, preferably within a high-volume call and chat center environment.
• Fluency in English.
• Proficiency in Freshdesk or similar customer support software.
• Strong knowledge of Microsoft Office Suite.
• Excellent verbal and written communication skills in both English and Spanish.
• Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
• Team Player: Demonstrated ability to work collaboratively in a team environment.
• Experience with other customer relationship management (CRM) tools.
• Familiarity with help desk software and remote support tools.

Work Schedule: Monday through Friday 7am to 5pm To work in site No remote / WFH role.

Location: Parque Industrial-Los Pinos

This option is to work in a Manufacturing company / Distribution Center - Great opportunity to take the next step in your CS career coming from call centers.